A Day in the Life of Our Service Desk Manager: Vivien Muschietti
A smooth reception experience and a well-organized office environment don’t happen by chance. Behind them stands our Service Desk Manager, Vivien Muschietti, who works closely with the Service Desk team to ensure that everything runs seamlessly—both frontstage and backstage.
Since August 2025, Vivien has been part of Fineva AG, contributing across several areas with an 80% workload. She is not only an essential member of the Service Desk team but also supports our marketing activities and assists the executive management. As an open, young, and motivated professional, she values being challenged and supported—and brings fresh energy to the company every day.
A Look Into Her Workday
In the video, Vivien gives an inside look at how diverse and dynamic her days as a Service Desk Manager are—from preparing the daily operations and welcoming clients at the front desk to coordinating behind-the-scenes tasks and handling a variety of incoming requests.
A Heartfelt Thank You
A big thank-you to Vivien for her daily commitment, professionalism, and valuable contribution to keeping Fineva running smoothly.😊